- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
CODE OF ETHICS
Testimonials
Kissimmee, FL
Hands down the best mechanic you will find in the area! When I moved here four years ago, my Honda had just approached her midlife crisis and required numerous repairs. Finding a reliable mechanic is no easy task, and I've had to learn it the hard way. It wasn't until I discovered Don and his team that I could finally feel at ease and with confidence, knowing that my baby is in good hands every time she acts up. Don's Complete Auto Care is my go-to for everything auto related, from routine maintenance to major repairs, they had been there for me, above and beyond, all at a fair price. Thanks guys Cannot recommend highly enough!~ Ira T, 04/03/2026
Kissimmee, FL
Neal and Luis I can't thank you enough. These guys have been so helpful. Im from out of state and my son has my car and living in Florida. He was involved in an accident and had issues with the headlights not working. After spending alot at firestone and still not figuring it out, I was very nervous on who to try next. It didn't help dealing with this from out of state. Neal and Luis figured it out and found out Firestone messed up. Neal and Luis saved alot of anxiety and put my mind at ease. They will be our go to guys as long as my son is down there. I 100% recommend this place. Thanks guys.~ K-dog 07, 04/02/2026
